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FAQ

1. How long will my order take to arrive?

We normally process orders within 2–3 business days after payment. Delivery then takes an estimated 20–45 calendar days after dispatch.

Processing time is additional to transit time. The estimate is displayed before purchase, and we will contact you if dispatch is delayed.

2. When is shipping free, and are taxes included?

Standard shipping is free when your merchandise subtotal exceeds US$30 after discounts. Charges for orders of US$30 or less appear at checkout.

Applicable taxes and import duties are included in our prices or paid by trendhnaven. If a carrier requests an unexpected payment, contact us for payment assistance or reimbursement.

3. How do I get my tracking number?

Email fvivancecciard@outlook.com with your order number and checkout email address. We will provide available tracking details after dispatch.

4. What if my package is lost or my product arrives damaged?

Contact fvivancecciard@outlook.com with your order details.

For a parcel lost in transit, we will arrange a free replacement or an appropriate refund. For damaged or incorrect goods, we will provide a suitable remedy at our expense. Photographs are helpful if available.

5. Can I return an item, and when will my refund arrive?

You may request a free return within 30 calendar days after delivery. Email fvivancecciard@outlook.com for instructions and a prepaid return method. No restocking fee applies.

Approved refunds are issued promptly to the original payment method and normally appear within 3–7 business days after issuance, depending on your bank or payment provider. Statutory consumer rights remain unaffected.